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User Agreement & Disclaimer, Terms of Use, Privacy Policy

DNJapp.com (the “Website”) is a website and DNJ (the “Dealer”) is an appliance dealer and retailer. When you (“you,” “your,” or “user”) access the Website or engage with the Dealer you are agreeing to be bound by Terms and Conditions, as well as Privacy Policy, all of which may be updated by us from time to time without notice to you.

Your access to and use of the Website or engagement with the Dealer is subject exclusively to Terms and Conditions. You will not use the Website or engage with the Dealer for any purpose that is unlawful or prohibited by the Terms and Conditions. By using the Website or engaging with the Dealer you are fully accepting the terms, conditions and disclaimers. If you do not accept the Terms and Conditions you must immediately stop using the Website or engaging with the Dealer.

At this time, please call us at 1-800-288-5899 to review the Terms and Conditions and Privacy Policy carefully.


Return Policy

Our commitment is to ensure your complete satisfaction with each order. You may request a return or exchange within 30 days of your delivery date, subject to the conditions and exclusions below. We encourage you to read them carefully. To initiate a return, please contact our dedicated customer service team at 1-800-288-5899. They are readily available to assist you and will make every effort to address your concerns, finding a resolution that leaves you happy.

Returnable items and conditions:

Non-returnable items:

Inspecting Delivery, Damages, Warranty:

Right to Refuse:

For any inquiries, please contact our customer service team at 1-800-288-5899. This return policy is subject to change without notice. Please refer to our website for the most up-to-date information.


Accessibility

Statement

DNJ is committed to promoting digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. We are here to help you. Please call our disability services phone line at 1-800-288-5899 during business hours and one of ourfriendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our privacy policy and terms of use and service, and help you place an order if you so desire.

Measures taken

Our team of developers, designers and content accessibility experts has reviewed, remediated and tested this website by performing multi-layered accessibility testing and analysis of the new and updated accessibility measures and web content. As part of the process to make this website more accessible, adjustments were made which include JavaScript & CSS work. The process also included accessibility modifications for assistive technologies.

Compatibility

Our goal is to be able to support the widest array of browsers and assistive technologies as possible. We have therefore invested efforts to support popular systems with high market share. We recommend using the most updated version browser.

Limitations, alternatives and disclaimers

Despite our efforts to ensure accessibility of this website, there may be some limitations. It is possible that some pages on the site may not have been discovered, or the appropriate technological solution has not yet been found, or pages or sections on this website have not yet been made fully accessible, for a variety of reasons. We will continue our efforts to improve the site’s accessibility as we are committed to having a website that is accessible and can be used by the entire population, including people with disabilities.

Notes, comments and feedback

If you have encountered an accessibility-related malfunction or a bug on this website or if you would like to suggest an improvement or a new feature, you are most welcome to reach out to us with this. Call us at 1-800-288-5899.